Privacy Policy

We collect the following kinds of information:

• Account details — your name, email address and password when you create a family or provider account.
• Children's details — the name, date of birth and activity interests you choose to add for each child, so we can match and book suitable activities. This information is provided by a parent or guardian.
• Location data — the city or address you provide to find activities near you, used to match you with nearby providers.
• Booking and payment data — your bookings, credit balance and transactions. Card payments are processed by our payment provider; we do not store full card numbers.
• Technical and usage data — device, browser and usage information collected automatically through cookies and analytics.
• Communications — messages you send us, including through the contact form.

• To create and manage your account and bookings.
• To match families with suitable nearby activities.
• To process credit purchases, bookings and provider payouts.
• To send service messages (verifications, booking confirmations, reminders).
• To respond to your enquiries and provide support.
• To keep the platform secure and prevent fraud and abuse.
• To improve our services and, where you've opted in, to send you updates.

Where the EU/UK General Data Protection Regulation applies, we rely on: performance of a contract (to provide the service you request); your consent (for example, marketing emails and certain cookies); our legitimate interests (to secure and improve the platform); and compliance with legal obligations. You can withdraw consent at any time.

KidsPass is intended to be used by parents and guardians, not by children directly. Information about a child is provided by, and managed by, the adult who holds the account. We use children's data solely to deliver the activity-booking service and never sell it. If you believe a child's data has been provided without proper authority, contact us and we will delete it.

We share personal data only as needed to run the service:

• Activity providers — when you book, the relevant provider receives the booking details needed to deliver the session.
• Service providers — payment processing, hosting, email delivery, mapping/geocoding and analytics partners who process data on our behalf.
• Legal — where required by law or to protect our rights, users or the public.

We do not sell your personal data.

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used (including via Google Analytics). You can control cookies through your browser settings; blocking some may affect how the site works.

We keep personal data for as long as your account is active and as needed to provide the service, then for as long as required to meet legal, accounting or reporting obligations. When data is no longer needed, we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at privacy@kidspassapp.com. You also have the right to complain to your local data protection authority.

Some of our service providers may process data outside your country. Where we transfer data internationally, we use appropriate safeguards (such as standard contractual clauses) to protect it.

We use technical and organisational measures to protect personal data, including encryption in transit and access controls. No system is perfectly secure, but we work hard to keep your data safe.

We may update this policy from time to time. We'll post the new version here and update the "Last updated" date above; significant changes may also be notified by email.

Questions about this policy or your data? Email privacy@kidspassapp.com or write to us at [Registered company address]. You can also reach us through our contact page.